WHEREAS it is imperative that disputes between Telecommunications Operators and between consumers and Telecommunications Operators are resolved in a manner that is fair, efficient, and cost effective;

COGNIZANT of the necessity to formulate a legal framework that governs disputes which arise in the Telecommunications sector;

RECOGNIZING the need to provide disputing parties the availability of alternative dispute resolution procedures such as mediation and settlement;

NOW, THEREFORE, pursuant to Articles 6(2), 6(15), 37, 48 and 54(2) of the Proclamation, the Ethiopian Communications Authority hereby issues this Directive.